Return Policy

1. Introduction

This Return Policy outlines the terms and conditions regarding cancellations, refunds, and returns for services provided by TransLogix ("we," "our," or "us"). By using our transportation and logistics services, you agree to comply with this Return Policy.

2. Service Cancellations

2.1 Cancellation by Customer

If you need to cancel a booked service, the following conditions apply:

• More than 48 hours before scheduled pickup: Full refund minus a 10% administrative fee.
• 24-48 hours before scheduled pickup: 75% refund of the total service fee.
• 12-24 hours before scheduled pickup: 50% refund of the total service fee.
• Less than 12 hours before scheduled pickup: No refund will be provided.

To cancel a service, please contact our customer service department or cancel through your account dashboard.

2.2 Cancellation by TransLogix

In rare circumstances, we may need to cancel a service due to unforeseen events, including but not limited to severe weather conditions, vehicle breakdowns, or other operational issues. In such cases:

• We will notify you as soon as possible about the cancellation.
• You will receive a full refund of any fees paid.
• We may offer alternative service options or rescheduling at no additional cost.

3. Refund Process

When a refund is approved according to this policy:

• Refunds will be processed using the same payment method used for the original transaction.
• Processing time for refunds typically takes 5-10 business days, depending on your payment provider.
• You will receive an email confirmation once the refund has been processed.

4. Service Modifications

If you need to modify your booked service (e.g., change pickup time, location, or cargo details):

• More than 24 hours before scheduled pickup: Modifications can be made at no additional cost, subject to availability.
• Less than 24 hours before scheduled pickup: Modifications may incur a change fee of up to 20% of the service cost, subject to availability.

If the modified service costs more than the original booking, you will be charged the difference. If it costs less, the difference will be refunded according to our refund policy.

5. Claims for Service Issues

5.1 Delayed Services

If your shipment is delayed beyond our guaranteed delivery time:

• You may be eligible for partial refunds or service credits based on the length of the delay.
• Claims must be submitted within 7 days of the scheduled delivery date.
• Delays caused by factors outside our control (e.g., severe weather, customs delays, incorrect shipping information) are not eligible for compensation.

5.2 Lost or Damaged Shipments

For claims regarding lost or damaged shipments:

• You must file a claim within 14 days of the scheduled delivery date for lost shipments or within 7 days of delivery for damaged shipments.
• Claims must include supporting documentation, such as photos of damaged items, original packaging, and a detailed description of the issue.
• Compensation will be determined based on the declared value of the shipment and in accordance with our Terms of Service and applicable regulations.

6. Non-Refundable Services

The following services and fees are non-refundable:

• Insurance premiums for shipment protection
• Special handling fees for oversized or hazardous materials
• Customs clearance fees and duties
• Services that have already been completed

7. Exceptions

We understand that exceptional circumstances may arise. In cases of serious illness, death in the family, or other significant emergencies, we may consider exceptions to this policy on a case-by-case basis. Please contact our customer service department with appropriate documentation to request an exception.

8. How to Submit a Claim

To submit a claim for refund, cancellation, or service issues:

1. Log in to your account and navigate to the "Support" section.
2. Select "Submit a Claim" and choose the appropriate claim type.
3. Provide all required information and supporting documentation.
4. Submit your claim for review.

Alternatively, you can contact our customer service department directly at support@translogix.com or call +1 (123) 456-7890.

9. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. We will notify you of any significant changes by updating the "Last Updated" date at the top of this policy.